In this, the caller calls up the patient for various reasons. Some of the common reasons on which the caller calls up the patient are:
i) To follow-up on the bills sent to the patient, when there is no response from the patient.
ii) To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
iii) To check the insurance information in case of self-pay patients.
iv) To get clarification on insurance coverage in cases, where information provided by the hospital or Doctor’s office is insufficient.
v) To get information for which claims are pended by the insurance company.
In this way the AR Analysis and the AR Calling department work hand-in-hand, and make the claims paid. It is the co-ordination between these two departments that makes the carrier to discharge the payments faster. The major criteria for assessing a billing office’s performance are high collections and low AR, and this could be attained only by the Accounts Receivables department – the back bone of Medical Billing
